Digital Transformation & Application development
The industry faces a rapidly changing competitive landscape. Communication Service Providers (CSPs) have played a vital role in accelerating digital business, but the service models have not translated into new value for service providers. Pressure on traditional revenues means that it is increasingly important for operators to venture into new digital business models ensuring a share from digital transformation. Communication networks will evolve from being differentiated through proprietary hardware to software-defined systems. Predictive Maintenance, Federated CRM systems, Real Time Fraud Prevention and Network Virtualizations are some of the key trends to look out for.
The future of financial services willx look very different from today. It will face changing consumer demands & in order to full-fill them banks and financial institutions will need to start and prepare as society enters into a new phase. This is being driven by the COVID-19 pandemic, and is superseding the previous social and sharing economies. In the new normal, consumers will carefully pick and choose their financial services partners based on how to spend their time interacting.
Insurance has acquired a new level of criticality and scrutiny in the current macro environment due to Covid19. Structural shifts in the way business is conducted, change in safety codes, an ageing educated and mobile population. Future proofing of small businesses, agriculture and housing sectors point to a huge opportunities.
The traditional brick-and-mortar model of retail has been under siege by digitally-enabled online and mobile channels. However, simply adding digital channels may not help. Deeper analysis reveals that a brand’s long-term survival entails moving to an omni-channel approach as consumers expect seamless brand presence and consistent experiences across devices and channels.